Omni Pay strives to meet and exceed YOUR expectations and requirements. Provided below is our standard warranty and support process. If you come across anything not mentioned that Omni Pay can do to ensure your satisfaction, reach out to us and we’ll do our best to make it right!
Contact us at omnipaysupport@ omniintegrate.com or 1-800-450-0509.
Be prepared to:
Provide us with a description of the issue and what you think the best resolution would be.
Work together to determine the appropriate solution.
If a return of product is required, we will provide a prepaid shipping label to send the product back for an exchange or refund.
Payment Test Cards
All Omni Pay payment test cards are warranted against the following for 24 months after date of initial purchase:
Cards function correctly with the intended interface.
Cards are free of any manufacturing defects.
Test Tools & Hardware
All Omni Pay hardware is warranted against the following for 12 months after initial date of purchase:
Operates to designed specification.
Compatibility with supported software.
Compatibility with supported OS and system interface(s).
All licensed and/or 3rd party software shall be warranted as per the policies stated by such software provider. If applicable, a separate warranty policy will be provided at time of sale for any solution sold by Omni Pay.
Intentional or unintentional damage as a result of buyer negligence or misuse.
Changes to scripts, software, configuration parameters, or hardware outside of approved product usage.
Exportation of product outside of intended region of use.
Improper or non-standard usage of product.
New requirements, industry specifications, updates or upgrades that are not provided and/or approved by Omni Pay.